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Responsible Gambling

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Gambling should not take money needed for rent, food, bills or savings you cannot afford to lose. Decide on a spending limit and a stopping time before playing. If you are trying to recover a loss or feel unable to stop, close the game and take a break.

Use the account limits

JackThePot's responsible-play policy directs players to My Profile > Limits. It describes deposit, wager and loss controls, including daily, weekly and monthly deposit limits. Choose a limit based on what you can afford to lose, not on an expected win or bonus.

A deposit limit controls money entering the account; a loss or wagering limit addresses a different part of play. Read the period and calculation for the control you select. Lowering a limit is a useful first step when spending becomes uncomfortable. Increasing one may involve a waiting period and should never be a reaction to losing.

Breaks and self-exclusion

The policy describes cool-off periods from 24 hours to several weeks. It also lists self-exclusion for 1, 3, 6 or 12 months, or permanently. Use the account controls or contact [email protected] to request help with a restriction. Keep the confirmation.

Self-exclusion is a stronger step than logging out. Do not open another account or use another person's details to get around it. Ask support how any remaining balance will be handled; account checks may still be required. Consider restrictions with other gambling services too, because an exclusion at one casino does not automatically cover every website.

Signs to take seriously

  • Depositing again to try to recover money already lost.
  • Borrowing, missing bills or hiding what you spend.
  • Playing longer than planned or losing sleep over gambling.
  • Feeling restless when you stop, or repeatedly breaking your own limits.
  • Neglecting work, relationships or activities you normally enjoy.

You do not need to experience every sign before seeking help. Close the account session, move away from the device and speak to someone you trust. A bonus deadline or unfinished promotion is not a reason to continue.

Independent support

Gambling Therapy offers online support for people affected by gambling, including friends and family. Its advisers can discuss practical next steps and help identify local resources. Check the service's current availability; it is not an emergency service.

If you or someone else is in immediate danger, contact the local emergency service. For ongoing support, a local health professional or gambling-support service can help you find options appropriate to your circumstances.

Protect children and shared devices

Do not leave a gambling account signed in on a device used by a child. Keep payment details and passwords private, use device restrictions where appropriate and avoid gambling while supervising children. Casino play is restricted to adults who meet the applicable age and location requirements.

The terms explain age and country eligibility. For help with limits or exclusion, contact the casino's support team or an independent support service.

Your questions, answered

Can I set a limit even if I have never had a problem?
Yes. A limit is a practical boundary, not a diagnosis. Set it before the session, leave essential spending untouched and review your gambling when you are not in the middle of a game.
Should I cancel a withdrawal to continue playing?
If you intended to keep that money, leave the withdrawal in place and stop the session. Cancelling it to chase losses or complete a promotion can undermine the limit you set for yourself.
Can someone else request an account restriction for me?
A trusted person can help you contact support and find advice, but the operator may need to verify the account holder before changing an account. Do not give someone your password as a substitute for getting help.
What can I do if a family member is gambling too much?
Speak with them calmly about specific changes you have noticed and protect your own finances. Independent support is also available for people affected by someone else's gambling; you do not have to wait for them to seek help first.